Question 1

How do I connect my social media accounts?

Accepted Answer

Go to Settings > Connected Accounts and click 'Connect' next to the platform you want to add. You'll be redirected to authenticate with that platform. We support Instagram, TikTok, Facebook, and more.

Question 2

What's included in the free trial?

Accepted Answer

All paid plans come with a 14-day free trial that includes full access to all features: unlimited posts, team collaboration, AI content generation, and advanced scheduling. No credit card required to start.

Question 3

How do I invite team members?

Accepted Answer

Navigate to Settings > Team Management and click 'Invite Member'. Enter their email address and select their role (Admin, Editor, or Viewer). They'll receive an invitation email to join your workspace.

Question 4

What file formats do you support?

Accepted Answer

We support all major formats: Images (JPG, PNG, GIF, WebP), Videos (MP4, MOV, AVI up to 100MB), and Documents (PDF for link previews). All uploads are automatically optimized for each platform.

Question 5

Can I schedule posts for multiple platforms at once?

Accepted Answer

Yes! When creating a post, simply select multiple platforms. PostQueue will automatically format your content to match each platform's requirements (character limits, image sizes, hashtag limits, etc.).

Question 6

What happens if a scheduled post fails?

Accepted Answer

You'll receive an instant notification via email and in-app. The post will be marked as 'Failed' in your content calendar with a detailed error message. You can easily reschedule or edit and repost with one click.

Question 7

Can I bulk upload and schedule posts?

Accepted Answer

Absolutely! Use our CSV import feature or drag & drop multiple files. You can schedule up to 100 posts at once using our bulk scheduler with smart time distribution.

Question 8

How do AI credits work?

Accepted Answer

Each AI action (caption generation, hashtag suggestions, content optimization) uses 1 credit. Pro plans include 100 credits/month, Agency plans include 500 credits/month. You can purchase additional credits anytime.

Question 9

Can AI generate content in different languages?

Accepted Answer

Yes! Our AI supports 25+ languages including English, Spanish, French, German, Japanese, and more. Simply specify your preferred language in the content generation settings.

Question 10

How accurate are AI-generated captions?

Accepted Answer

Our AI achieves 95%+ relevance accuracy by analyzing your images, brand voice, and target audience. You can always edit, regenerate, or provide feedback to improve future suggestions.

Question 11

Can I change plans anytime?

Accepted Answer

Yes! Upgrade or downgrade anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle to ensure you get full value.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. All payments are processed securely through Stripe.

Question 13

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for all plans. If you're not satisfied, contact support for a full refund. One-time purchases are refundable within 14 days.

Question 14

What happens when I cancel?

Accepted Answer

Your account remains active until the end of your billing period. You can export all your content and data. After cancellation, your account converts to a free tier with limited features.

Question 15

How secure is my data?

Accepted Answer

We use enterprise-grade security: SSL encryption, SOC 2 compliance, regular security audits, and data centers with 99.9% uptime. Your social media tokens are encrypted and never stored in plain text.

Question 16

Do you store my social media passwords?

Accepted Answer

No, we never store passwords. We use OAuth authentication, which means you log in directly with the social platform and they provide us a secure token. You can revoke access anytime from your social media settings.

Question 17

Where is my data stored?

Accepted Answer

Data is stored in secure AWS data centers with multiple backups. EU customers' data is stored in EU regions for GDPR compliance. You can request data export or deletion anytime.

Question 18

Why isn't my post publishing?

Accepted Answer

Common issues: expired social media tokens (reconnect account), platform API limits (try later), content policy violations (check platform guidelines), or file format issues (use supported formats).

Question 19

How do I export my data?

Accepted Answer

Go to Settings > Data Export. You can export posts, analytics, team data, and media files in JSON or CSV format. Exports are generated within 24 hours and emailed to you.

Question 20

Can I integrate with other tools?

Accepted Answer

Yes! We offer integrations with Zapier, webhooks for custom integrations, and APIs for developers. Connect with 3000+ apps including CRM systems, design tools, and analytics platforms.

How can we help you?

Contact Our Support Team

What happens next?

Frequently Asked Questions

Getting Started

Scheduling & Posts

AI Features

Billing & Plans

Privacy & Security

Technical Support

Still need help?